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Terms & Conditions
 

  • Inflation beaters (not combinable with other offers):
    • Early Bird: All bookings for 2011 made before or on 31 July 2010, will qualify for a 10% discount
    • Long Stay: Book 3 nights or more and get 10% discount
  • Rates are:
    • quoted, invoiced and payable in ZAR
    • quoted per room/suite per night
    • based on a maximum of two adults per room/suite
    • inclusive of full “Champagne” and Oyster buffet breakfast, tourism levy and 14% VAT
    • subject to change without prior notice
  • Additional compulsory charges:
    • guests whose stay includes the 24th and 31st of December are obliged to include the Christmas Eve and
    • New Year’s Eve dinners in their stay (payable with accommodation)
  • We recommend a minimum stay of two nights throughout the year

Children Policy

  • This policy applies to all persons from 0 up to and including 11 years old
  • Persons from 12 years and older are considered as adults and will therefore require a separate room/suite at the applicable rate
  • Children sharing with adults are accommodated in Duplex Suites in a cot and/or on rollaway beds
  • 0 – 3 Year old (sharing suite with adults)
    • are accommodated in a cot at R150.00 per child per night and inclusive of breakfast
    • depending on the availability of cots
    • are not permitted in Kraalpool and gym area
  • 4 – 11 Year old (sharing suite with adults)
    • are accommodated on a rollaway bed at R500.00 per child per night, inclusive of breakfast
    • depending on the availability of suites with a rollaway bed
    • are not permitted in Kraalpool and gym area
  • Children not sharing with adults (occupying their own suite) will be charged at the normal room/suite rate
  • Rollaway beds can accommodate a maximum of one child each, depending on their age
  • Cots can accommodate a maximum of one child per cot
  • Suites accommodating children sharing with parents contains a maximum of two rollaway beds per suite
  • Child minding facilities are available at an additional cost by prior arrangement

Travel Information

Insurance

  • We highly recommend that travel insurance is taken out

Transfers

  • Transfers can be arranged with reservations on request at additional costs
  • All transfers are handled by accredited car hire and charter companies
  • All transfers must be arranged prior to arrival

Payment

  • 25% Deposit will be required within 14 days of reservation being made
  • Balance will be required 30 days prior to arrival
  • Full pre payment will be required at time of booking for reservations made within 30 days of arrival

Cancellations

Peak Season (20 December – 10 January)

Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations

  • 50% of fee if cancellation less than 60 days prior to arrival
  • 100% of fee if cancellation less than 30 days prior to arrival

General

Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations

  • 25% of fee if cancellation less than 30 days prior to arrival
  • 50% of fee if cancellation less than 15 days prior to arrival
  • 100% of fee if cancellation less than 7 days prior to arrival

Group/Conference: Deposit, Payment and Cancellation

  • This policy applies to bookings of ten (10) or more rooms/suites
  • A minimum of a 2 night stay applies through out the year
  • A 10% non-refundable deposit may be requested at the time of booking in order to secure rooms, depending on the size of the group
  • A 50% non-refundable deposit is payable 90 days prior to arrival
  • A 100% non-refundable payment 60 days prior to arrival
  • The 11th room will be reserved at 50% of the applicable group rate, inclusive of breakfast
  • The 18th room will be reserved at no additional cost, inclusive of breakfast


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